SUPPORT
有什么可以帮你？
How can we help?
联系我们 / Contact support
DuangDuangDuang
客服邮箱 / Support email:
support@ormo.com
反馈问题时，请提供设备型号、iOS 版本、游戏版本和复现步骤。可以附上已遮盖个人信息的截图。请勿发送密码、验证码或支付资料。
Please include your device model, iOS version, game version, and steps to reproduce the issue. You may attach screenshots with personal information removed. Never send passwords, verification codes, or payment details.
版本号可在游戏设置页查看。我们不会要求你付费以获得问题支持。
Find your game version in Settings. We will not ask you to pay for issue support.
常见问题 / Frequently asked questions
怎样连接果冻？ / How do I link jellies?
按住一个果冻，滑向相邻同色果冻，连接三个及以上后松手。支持斜向相邻连接；彩虹果冻可以参与不同颜色的连线。
Press a jelly and drag through neighboring jellies of the same color. Release after linking at least three. Diagonal neighbors count, and rainbow jellies act as wildcards.
连接不上或画面卡住怎么办？ / What if linking stops working?
先松开手指并等待消除动画完成，再从新果冻开始。若仍无法连接，退出本局后重试，或关闭再打开游戏。请记录出问题前的操作，并通过上方联系方式反馈；不要先删除应用，以免丢失本地进度。
Lift your finger, let the clear animation finish, and start a new chain. If it remains stuck, leave the round and retry or close and reopen the game. Report what happened just before the issue. Avoid deleting the app, as that can erase local progress.
存档在哪？换手机能恢复吗？ / Where is my progress saved?
当前版本保存在设备内，没有游戏账号或开发者提供的云存档。系统备份可能包含存档，但不能保证每种迁移方式都能恢复。删除应用可能丢失进度。
Progress is saved on your device. There is no game account or developer-operated cloud save. System backups may include your save, but recovery is not guaranteed for every migration method. Deleting the app may erase progress.
没有声音或震动？ / No sound or haptics?
检查游戏设置中的音效和震动开关，以及设备音量、静音状态、系统触感设置和音频输出设备。震动需要受支持的真实设备；模拟器不能证明实际震动效果。
Check the game’s Sound and Haptics switches, device volume, silent mode, system haptic settings, and audio output. Haptics require a supported physical device.
有广告、付费或在线排行榜吗？ / Ads, payments, or online leaderboards?
当前正式版本没有广告、内购或在线排行榜。金币和外观属于游戏内内容，不可兑换现金。
The current release has no ads, in-app purchases, or online leaderboard. Coins and cosmetics are in-game content and cannot be redeemed for cash.
怎样处理隐私请求？ / How do I make a privacy request?
请阅读隐私政策，并通过上方客服邮箱提出请求。不要为隐私请求发送身份证件等敏感文件。
Read our privacy policy and email the support contact above. Do not send identity documents or other sensitive files for a privacy request.